Refund policy

Returns

Whatever your reason for needing to make a return, please read the information below and then contact us via our contact form or via email at: hello@envycards.co.uk. It is crucial to package returns securely and include a tracking number. Be sure to keep a record of this tracking number for future use.

Returning unwanted products

Unwanted products can be returned within 30 days of purchase. Customers are liable for costs return postage costs related to unwanted items. Single cards must be returned as purchased. Sealed products and accessories must be in original, undamaged packaging.Returning faulty or damaged products

Returning faulty or damaged products

If faulty goods or goods are damaged in transit before receipt by the customer, they can be returned within 30 days of the initial purchase. Contact us with information and images about the fault/damage for a free postage label. Faulty or damaged products are typically replaced/exchanged for identical items.